Support

We're here to help. Reach out anytime.

Report a problem

Found a bug, wrong score, or missing product? Let us know.

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General questions

Questions about the app, your subscription, or your account?

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Frequently asked questions

How do I cancel my subscription?

Open your device's Settings → tap your name → Subscriptions → Zoomiez Pro → Cancel. Your access continues until the end of the current billing period.

How do I delete my account?

In the app, go to Settings → Delete my data. This permanently removes your account, scan history, favourites, and all associated data. This action cannot be undone.

A product I scanned shows the wrong information

Product data comes from public databases and community contributions. If something looks wrong, please report it — tap "Report a problem" in the app or email us with the barcode number.

Why does Zoomiez need camera access?

The camera scans barcodes on pet food packaging, and — only if you choose to contribute a missing product — takes photos of its label. Barcode scanning happens on your device and camera frames are never transmitted or stored; only the photos you review and submit are uploaded.

Is Zoomiez a substitute for veterinary advice?

No. Zoomiez provides informational scores and analysis to help you make more informed choices. Always consult your veterinarian for dietary decisions, especially if your pet has health conditions.

How do I request my data?

Email us at support@zoomiez.app with the subject "Data Request" and the email address associated with your account.